General Questions

Cleaning terminology can be confusing, this list of common words used in the cleaning industry and their meanings should help:

  • Abrasive: A substance that has hard particles in it for polishing surfaces
  • Acid: A substance with a pH level of less than 7 that is able to neutralise alkali substances and can dissolve some metals
  • Alkali: A substance with a pH level of 7 or greater that is able to dissolve in water
  • Anionic: Negatively charged ions (particles) Anti-bacterial: Slowing down the growth of bacteria
  • Antioxidant: A product that slows down oxidation which is a process that would make things deteriorate
  • Caustic: Capable of destroying or eating away by chemical action: corrosive
  • Degreaser: A chemical product that is able to dissolve water insoluble substance like grease or fats
  • Detergent: A cleaning agent that acts similarly to soap but is made from chemical compounds not fats and lye
  • Disinfectant: A chemical that destroys bacteria
  • Emollient: A substance that is able to soften and soothe the skin
  • Emulsified: A layer of fats in a mixture that is broken down into smaller particles
  • Emulsion: A mixture of two or more liquids that do not dissolve into eachother
  • Flash Point: The lowest temperature at which a substance will ignite
  • Miscible: Two liquids are miscible if they are able to dissolve completely into eachother when combined in any proportions
  • Non-ionic: Neutrally charged ions or particles
  • Penetrant: A substance that is able to lower the surface tension of liquid and is therefore able to penetrate more easily
  • PH: A scale of measuring if a substance is alkaline (above 7) or acid (below 7)
  • Polymer: A substance that has a molecular structure built up completely from a large number of similar units bonded together repeatedly.
  • Reagent: A substance used in a chemical reaction to detect, measure, examine, or produce other substances.
  • Sanitizer: A substance that cleans and disinfects
  • Sequesterant: To isolate a constituent of a chemical system by chelation or other means.
  • Soil: Dirt
  • Soluble: A substance that is able to be dissolved
  • Solution: A mixture of liquids where one is able to dissolve into another
  • Solvent: A substance into which another substance can dissolve
  • Surface Active Agent: This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.
  • Surfactant: Surface Active Agent. This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.
  • Wetting Agent: This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.

Delivery Questions

What is Blendwell Chemical’s Handing Policy? Stock many be returned by a customer within 30 days after if was invoiced. The stock can be credited as long as:
  • The customer can produce the sale invoice as proof of the transaction with Blendwell.
  • The product is in good condition / still sealed etc.
  • A handling fee of 10% will be charged to cover all the admin costs around the transaction (customer is returning stock to Blendwell premises).
  • There is no handling fee is product is faulty or the wrong item is delivered