General Questions

Cleaning terminology can be confusing, this list of common words used in the cleaning industry and their meanings should help:

  • Abrasive: A substance that has hard particles in it for polishing surfaces
  • Acid: A substance with a pH level of less than 7 that is able to neutralise alkali substances and can dissolve some metals
  • Alkali: A substance with a pH level of 7 or greater that is able to dissolve in water
  • Anionic: Negatively charged ions (particles) Anti-bacterial: Slowing down the growth of bacteria
  • Antioxidant: A product that slows down oxidation which is a process that would make things deteriorate
  • Caustic: Capable of destroying or eating away by chemical action: corrosive
  • Degreaser: A chemical product that is able to dissolve water insoluble substance like grease or fats
  • Detergent: A cleaning agent that acts similarly to soap but is made from chemical compounds not fats and lye
  • Disinfectant: A chemical that destroys bacteria
  • Emollient: A substance that is able to soften and soothe the skin
  • Emulsified: A layer of fats in a mixture that is broken down into smaller particles
  • Emulsion: A mixture of two or more liquids that do not dissolve into eachother
  • Flash Point: The lowest temperature at which a substance will ignite
  • Miscible: Two liquids are miscible if they are able to dissolve completely into eachother when combined in any proportions
  • Non-ionic: Neutrally charged ions or particles
  • Penetrant: A substance that is able to lower the surface tension of liquid and is therefore able to penetrate more easily
  • PH: A scale of measuring if a substance is alkaline (above 7) or acid (below 7)
  • Polymer: A substance that has a molecular structure built up completely from a large number of similar units bonded together repeatedly.
  • Reagent: A substance used in a chemical reaction to detect, measure, examine, or produce other substances.
  • Sanitizer: A substance that cleans and disinfects
  • Sequesterant: To isolate a constituent of a chemical system by chelation or other means.
  • Soil: Dirt
  • Soluble: A substance that is able to be dissolved
  • Solution: A mixture of liquids where one is able to dissolve into another
  • Solvent: A substance into which another substance can dissolve
  • Surface Active Agent: This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.
  • Surfactant: Surface Active Agent. This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.
  • Wetting Agent: This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.
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Delivery Questions

What is Blendwell Chemical’s Handing Policy? Stock many be returned by a customer within 30 days after if was invoiced. The stock can be credited as long as:
  • The customer can produce the sale invoice as proof of the transaction with Blendwell.
  • The product is in good condition / still sealed etc.
  • A handling fee of 10% will be charged to cover all the admin costs around the transaction (customer is returning stock to Blendwell premises).
  • There is no handling fee is product is faulty or the wrong item is delivered