Frequently Asked Questions

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Frequently Asked Questions 2017-05-10T20:15:41+00:00

General Queries

  • Abrasive: A substance that has hard particles in it for polishing surfaces
  • Acid: A substance with a pH level of less than 7 that is able to neutralise alkali substances and can dissolve some metals
  • Alkali: A substance with a pH level of 7 or greater that is able to dissolve in water
  • Anionic: Negatively charged ions (particles) Anti-bacterial: Slowing down the growth of bacteria
  • Antioxidant: A product that slows down oxidation which is a process that would make things deteriorate
  • Caustic: Capable of destroying or eating away by chemical action: corrosive
  • Degreaser: A chemical product that is able to dissolve water insoluble substance like grease or fats
  • Detergent: A cleaning agent that acts similarly to soap but is made from chemical compounds not fats and lye
  • Disinfectant: A chemical that destroys bacteria
  • Emollient: A substance that is able to soften and soothe the skin
  • Emulsified: A layer of fats in a mixture that is broken down into smaller particles
  • Emulsion: A mixture of two or more liquids that do not dissolve into eachother
  • Flash Point: The lowest temperature at which a substance will ignite
  • Miscible: Two liquids are miscible if they are able to dissolve completely into eachother when combined in any proportions
  • Non-ionic: Neutrally charged ions or particles
  • Penetrant: A substance that is able to lower the surface tension of liquid and is therefore able to penetrate more easily
  • PH: A scale of measuring if a substance is alkaline (above 7) or acid (below 7)
  • Polymer: A substance that has a molecular structure built up completely from a large number of similar units bonded together repeatedly.
  • Reagent: A substance used in a chemical reaction to detect, measure, examine, or produce other substances.
  • Sanitizer: A substance that cleans and disinfects
  • Sequesterant: To isolate a constituent of a chemical system by chelation or other means.
  • Soil: Dirt
  • Soluble: A substance that is able to be dissolved
  • Solution: A mixture of liquids where one is able to dissolve into another
  • Solvent: A substance into which another substance can dissolve
  • Surface Active Agent: This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.
  • Surfactant: Surface Active Agent. This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.
  • Wetting Agent: This is a chemical agent that is able to reduce the surface tension of the liquid it is dissolved in and thus allows for dirt to be lifted off surfaces.

Delivery Queries

Stock may be returned by a customer within 30 days after it was invoiced. The stock can be credited as long as:

  • The customer can produce the sale invoice as proof of the transaction with Blendwell.
  • The product is in good condition / still sealed etc.
  • A handling fee of 10% will be charged to cover all the admin costs around the transaction (customer is returning stock to Blendwell premises).
  • There is no handling fee is product is faulty or the wrong item is delivered

At this stage we do not offer delivery outside of Gauteng. Please discuss with our Sales Manager options to get your goods to you via a courier (there will be an additional cost) Blendwell Chemicals will deliver to you within 4 working days, after the clearance of your payment if you are within a 40 kilometre radius. For orders exceeding R 500.00 delivery is free of charge. (within 40 km radius) lets do a circle on a google map so we know what this means actually Deliveries beyond 40 km to be discussed with the Sales Manager.

Orders less than R 500 the following charges will apply:

  • 0-15km R 100.00
  • 16-25km R 150.00
  • 26-40km R 200.00
  • 41km-50km R 350.00
  • 50km to be quoted
Please note: Free delivery in Midrand and over R500.00 You are also free to send your own courier or driver to collect.

Account Queries

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this Website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in terms and conditions of the use of this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the internet service provider and the Inter Protocol (IP) address through which you access the Internet; the date and the time you access the Site; the pages that you access while as the Site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the site, analyse trends and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site, We will post this changes here so that you will always know what information we gather , how we might us e that information , and whether we will disclose that information to anyone . Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. By using this website, you signify your acceptance of our privacy policy. If you no agree to this policy, please do not use our website. Your continued use of this website following the posting of changes to these terms will mean that you accept those changes.

You are entitled to cancel your order within 5 working days after placing the order. Please contact us on 011-805-9940 / info@blendwell.co.za If the order has not yet been processed, it can simply be cancelled. If it has been dispatched a handling fee of 15% will apply. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.

  1. Contact our sales office to discuss your problem or send us an email. We will let you know whether we have approved your request and either arrange for our couriers to collect the item from you or you can return it to our factory (dependent on your original order’s shipping method).
  2. If you are returning goods via courier, please package carefully. Please include your name, and order number inside the parcel
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